A letter to Microsoft

You may know already I have been hacked, and Microsoft's response in the matter has been horrible, note:not the agents, the polices and account management, especially for a PAID service

"Dear Microsoft,
My account was compromised June 30th, With 6000 MSP points purchased using PayPal, and my account ported to Russia. This was annoying of course because I was out money, however I reported this issue to PayPal, and my money was refunded instantly! Now using your recovery system via the web I was able to access my account, perfect PayPal gave me the money back and I have my account. My account was in Russia though so that presented a couple of problems as I tend to use the entire Microsoft ecosystem. Since Zune is not in Russia therefor my Zune's functionality has been drastically reduced, so much so I can't even download free podcasts, through your software. I love my Zune and with this my experience has been drastically reduced. Free shows you guys have given me throughout the years I no longer have access, and the few songs, and tv shows purchased I also no longer have access too. Moving on to Windows Phone 7, I recently acquired an one of these and love it! I do not use it as my main phone, but I was hoping after Mango releases that I might. I can't even use it as my main phone now if I wanted to. Those 2 issues seem somewhat solved with a new account you say, but my content won't transfer over, and I don't want a new account, My identity on the net IS Stealthgyro so much so I own stealthgyro.com. Now okay this should be an easy fix, just log into my account and change it back to the United States, but you can only do that once a year. Fine, maybe Customer Service could help me out, and understand the extenuating circumstances and get my account back to United Sates. Since I had called them within hours of noticing the account was compromised. So there was already an investigation going. Then the customer service department left me a voicemail I believe Thursday the 14th. and actually got to talk to them on the 15th. And they essentially had some news for me, hey your going to get a free year of xbox live (even though I just got 10 months stolen btw) and a 100 Microsoft points for your new account since your old account was corrupt! Well thats not good news, as it was tried to be delivered as such. I have had my account for 5 plus years, which was great because I had my little 5 on my Gamertag which I was very proud of. Thats just not gonna work. I have quite the digital purchases on my xbox, roughly $100 in Rock Band/Guitar hero music. DLC for Halo 3 or Reach. DLC for Gears of War 1 & 2. And I am sure I could go on, in fact I provided customer service with the best itemized list I could provide in short notice. Not to mentioned how y'all changed the way Games For windows live keys work, and they are actually registered to the gamertag, therefore my copy of Dead Rising 2 that I purchased through steam is actually useless now because I can't use that key anywhere else. I have purchased Shadowrun on my the GFWL marketplace as well, what happens to that?! if Worse comes to worse unlock my account I'll port it back to the United States in a year fine! gimme a year membership for an alternate account in the meantime, but even that is just horrible. Also Achievements, yes its an arbitrary number, yet its genius for example I might get a game on Xbox over another system simply because I can get achievements, seriously why else would I buy Fruit Ninja on my Windows Phone 7. What else is there, I guess its a good thing I didn't start using my Sky Drive because I apparently would of lost that too. For reference the Customer service department recommended I use the Contact Us link. The e-mail address provided is the e-mail tied to my Live account. For the record I may even be missing things that I don't know about, I could of plain forgot. I want my account my social on zune, my friends list on xbox, my records, my music, my tv shows on zune, my podcasts, my windows phone 7 apps, This is all My stuff. I want MY account back."

Update:Response

Hello Chris,

Thank you for contacting online support for XBOX. I'm Agent and I'll be assisting you today.

I am sorry to hear that there is a possibility that there's unauthorized access on your Xbox LIVE account. Don't worry, I'll try my best to assist you with this concern.

Because of the seriousness of this issue, our best option is for you to contact Xbox phone support so they can start an investigation process for your account. Your subscription will be suspended during the investigation, so that no one can access it. The results of the investigation will be sent to you by e-mail.

The investigation might take up to seven days during peak times of the year, but the typical response time is three to four days. However, the time varies from case to case.

For US and Canada customers, you may call Xbox Customer Service at 1-800-469-9269 at your earliest convenience, and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.

For customers in other areas, Please select your location in this link to view the contact information:
http://support.xbox.com/en-US/pages/change-locale.aspx

I hope I was able to provide you with the answers you're looking for.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number ********** so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site, www.xbox.com.

Best Regards,

Agent
XBOX Support Services
http://support.Xbox.com/

My response to the above:

agent,

I understand I wrote a long diatribe, and I appreciate the rather quick response. I wouldn't mind a delayed response if you had read the whole thing though, I have already contacted Live support over the phone in face I have many ticket #'s [the latest is **********] THEY advised that I write an e-mail, perhaps they meant directly to someone at corporate. Is there a complaint e-mail or anything along those line please let me know, Thanks!

Should be writing a resume.

Well just like my title says I should be writing a resume, but I need to think right now. I've notice blog writing can be difficult to write if you have to write something, however since I have no pressure to write or really and audience to please I can use it to brain storm. So basically my resume is kinda meh at best, just need to write a nice little Objective section as well as a interest section. Thinking 1-3 sentences about needing a job to gas up my life some how for the objective. As for interests I was thinking about talking about my computer interests and the fact that I am a conversationalist and enjoy talking to people as well as learning. So I guess now I need to word it perfectly and with the correct grammar.

How this all started well... it started a while ago, I mean my first blog post is about trying to make money. My current employer who will be named (remain nameless sounds cooler though), Blockbuster has made it very important that I do not work more than 32 hours a week, because my title is officially a part time and not full time, even thought I have worked 40 hours a week for pretty much 2 years. Holidays are coming up as well as other things coming out.... So I am going to get a new job, I have to. So after listening to some TWiT I am going to work on my resume some more and perhaps apply at some places just in case "resume jobs" don't work out so well.

I am having an out of money experience

I have a shirt that says just that, and it is more true now than ever, of course if I could take back the 10-15 dollars that shirt cost right now I think I would do it. I'll post a pic of me in that shirt on picasa probably soon. Today I go to work do pretty simple tasks have chit chat with the customers clean the store make it look pretty, and that's about it except when no one was in the store I made sure to turn on my Zune and listen to some TWIT podcast, great show if you never listen to it one of Leo Laporte's better podcasts. He sits around with generally eduacated guests who know what they are talking about, with recent tech news, I'm a geek so I find it facinating. Doing that today, made the day go by so much faster, in fact I would say I had a good day at work, also thanks to no grumpy customers. I leave work today to see my wonderful gas tank pointing at the letter 'E' so I decide to pull into the gas station, but before I start pumping I pull out my G1 (kinda bragging) and check out my bank account (no longer bragging) I've got about 24 bucks in there OUCH! now I did return something I bought off of Newegg so I am waiting for an RMA to go through so that should help a little. That was an impulse thing I wanted for my phone, which I will get later, but right now cash is more important. I put 20 dollars in so basically I've got 4 bucks till Friday... oh yea rent is due Saturday guess what there goes my paycheck. I might have a little change, but I gotta save that for other bill throughout the month so basically my entertainment is going to be my new phone and the Internet... I think I can handle, but I think I should stop reading tech and gadget news otherwise my want mode will kick in. If you know any quick way to make some money, or provide me with business to repair/mod PCs/Consoles $50 labor generally which is negotiable based on what exactly the problems are, so basically could be more or less, because of parts etc. details can be provided. Don't have a cool closing statement yet, but I'll work on it.

Listening to:

Gaming: Kitten Cannon (yes the flash game, but its also on my G1)

Watching: Pre-Streets from Blockbuster (work there, I get DVD releases early)

Tinkering: Cloud computing with google.